Policy

Lifetime Maintenance

Derco offers lifetime maintenance which includes free cleaning, prong tightening, rhodium plating, polishing, and checking on all Derco jewelry pieces. We recommend having the prongs checked on your engagement ring every six months.

Excluding any repairs that Derco finds necessary for the safety of the jewelry pieces.

Lifetime Upgrade Policy

We offer a diamond upgrade program on centre stone diamonds and diamond stud earrings purchased from Derco. The new purchase must be greater than 25% of the trade in value. “Trade-in” items must be in their original condition. Customer must provide the original invoice, along with any certificates provided; otherwise Derco, at its discretion, will determine a trade-in price evaluation.

Return Policy

(10) Ten days return (excluding any exchanges and upgrades) and (30) thirty day exchange policy will be honored with original invoice. All exchanges are final. All diamonds, remount rings, wedding sets, altered jewelry pieces are final sales.

Special Orders

Special order cancellations are subject to a 20% penalty of the selling price. Special orders are not returnable or refundable.

One Year Warranty

All of our jewelry is covered from any manufacturer defects for a period of one year from purchased date. This warranty excludes any loss or damage of center stones. We highly recommend obtaining insurance to protect your purchases. If any damages are caused by normal wear and tear, we at Derco Fine Jewelers will repair the item(s) at cost.

Conflict-Free Diamonds – Our Guarantee

Derco Fine Jewelers shares our customers’ concern about the origin of our diamonds. Please be assured that every diamond sold at Derco is certified conflict free, and was procured through legal sources, in compliance with the Patriot Act, the Kimberly Process, and various United Nations resolutions. Derco guarantees that our diamonds originate from ethical and environmentally responsible sources and that they are free from violence and human abuses.